FAQ
Welcome to the Dlunyko Frequently Asked Questions page. Here you’ll find answers to common questions about orders, shipping, returns, and our kitchen tools. We want every customer to have a smooth and enjoyable shopping experience with Dlunyko, so if you cannot find the answer you’re looking for, please feel free to contact our support team at service@dlunyko.com.
Orders
How do I place an order?
Placing an order on Dlunyko is simple and secure. Browse our store, select the kitchen tools you like, add them to your cart, and proceed to checkout. During checkout, you will enter your shipping information and payment details. After completing your purchase, you will receive an order confirmation email with your order details. If you do not receive the confirmation email, please check your spam folder or contact Dlunyko customer support.
Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact Dlunyko as soon as possible after placing the order. We process orders quickly, so changes or cancellations are only possible before the order has been shipped. Once the order has been shipped, we may not be able to modify it, but you can still contact us for return assistance after delivery.
How can I check my order status?
After your order has been shipped, Dlunyko will send you a shipping confirmation email that includes your tracking number. You can use the tracking number to check the delivery status of your package. If you have not received tracking information within a few days after placing your order, please contact us and we will help you check the order status.
Shipping
How long does shipping take?
Orders are usually processed within 1–3 business days. After processing, shipping time typically takes about 5–12 business days depending on your location. Please note that shipping times may vary due to holidays, weather, customs delays, or carrier issues. Dlunyko always works to ship orders as quickly as possible.
Do you ship internationally?
Yes, Dlunyko ships to many countries worldwide. Shipping costs and delivery times may vary depending on your location and shipping method. You will be able to see the shipping cost at checkout before completing your order.
What should I do if my package is delayed or lost?
If your package is delayed, we recommend checking the tracking information first. Sometimes shipping carriers may experience delays. If your tracking information has not updated for a long time or you believe your package may be lost, please contact Dlunyko and we will help you investigate the shipment and find a solution.
Returns & Refunds
What is your return policy?
Dlunyko accepts returns within 30 days after you receive your order. Items must be unused, in their original packaging, and in resellable condition. Before returning any item, please contact Dlunyko customer support so we can provide you with return instructions and the correct return address.
What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact Dlunyko within 7 days of receiving your order and include your order number and photos of the item. We will review the issue and arrange a replacement or refund as quickly as possible.
When will I receive my refund?
After we receive and inspect the returned item, refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your bank or payment account, depending on your payment provider.
Products
What materials are Dlunyko kitchen tools made from?
Dlunyko kitchen tools are made from durable and kitchen-safe materials such as stainless steel, food-grade plastic, and BPA-free materials. Our products are designed to be safe, practical, and suitable for everyday kitchen use.
Are Dlunyko kitchen tools dishwasher safe?
Some Dlunyko products are dishwasher safe, while others are recommended to be hand washed to extend the product’s lifespan. Please check the product description on each product page for specific care instructions.
How do I properly use and maintain kitchen tools?
To keep your Dlunyko kitchen tools in good condition, we recommend cleaning them after each use, drying them before storage, and avoiding very high heat if the product contains plastic components. Proper care will help extend the life of your kitchen tools.
Contact
How can I contact Dlunyko?
If you have any questions, you can contact Dlunyko customer support using the information below:
Email: service@dlunyko.com
Phone: (+1) 4755227211
Our customer support team typically responds within 24–48 business hours.
Final Note
At Dlunyko, we are committed to providing useful kitchen tools and reliable customer service. We appreciate every customer who chooses Dlunyko, and we are always here to help if you have any questions or concerns.
Thank you for shopping with Dlunyko.